For account-specific enquiries, please send us a Secure Mail via Internet Banking.
How to send us a Secure Mail:
- Login to Internet Banking
- Click ‘Services' then ‘Mailbox’
- Select to receive a Secure Code or a Push Notification
- Click ‘Compose’ to start your message and hit send when finished
If you've lost your card, or your phone and you use a digital wallet, contact us right away.
To arrange for an emergency VISA card to be issued to you, please visit the VISA website to find the contact details for each country.
Is there a transaction on your statement that you think may be incorrect?
If you need to dispute a transaction or advise us of an unauthorised one, we're here to help.
Contact our dedicated team
We are here to help you if you are dealing with the difficulties of bereavement.
Please call 13 11 82 or click on the link below to visit our dedicated page on deceased estates.
Make an online enquiry
- If you'd like to make an online enquiry, you can fill out this form.